Effective Date: December 11, 2024
At Bright Vision Blocker (“we,” “our,” or “us”), we strive to ensure that you are fully satisfied with your purchase. This Refunds and Returns Policy explains the terms under which returns and refunds can be processed for purchases made through our website, https://brightvisionblocker.com/ (the “Website”).
1. Returns
1.1 Conditions for Returns
To qualify for a return, the following conditions must be met:
- The product must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 30 days of delivery.
- Proof of purchase (e.g., order number, receipt) must be provided.
1.2 Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale.
- Discounted or promotional items.
- Custom or personalized products.
1.3 How to Initiate a Return
To start a return:
- Contact our customer support team at [email protected] with the subject line “Return Request” and include your order number and reason for return.
- Once your return request is approved, we will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs unless the product was defective or incorrect.
1.4 Inspection and Processing
Once we receive the returned product:
- We will inspect the item to ensure it meets the conditions outlined above.
- If approved, we will process your refund or exchange within 10 business days of receiving the return.
2. Refunds
2.1 Refund Eligibility
Refunds will be issued for:
- Products that are returned in accordance with Section 1.1.
- Orders that are canceled prior to shipment.
- Products that arrive damaged or defective (photo evidence required).
2.2 Refund Process
- Refunds will be issued to the original payment method.
- Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.
2.3 Partial Refunds
Partial refunds may be granted in cases where:
- The product is returned but not in its original condition.
- The product is returned outside the 30-day return window but within a reasonable timeframe.
2.4 Shipping Costs
- Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
- Customers are responsible for the cost of return shipping unless otherwise specified.
3. Exchanges
3.1 Conditions for Exchanges
Exchanges are allowed for:
- Incorrect products received.
- Products that arrive defective or damaged.
3.2 Process for Exchanges
- Contact our customer support team at [email protected] to initiate an exchange.
- Once the returned item is received and inspected, we will ship the replacement product at no additional cost.
4. Cancellations
4.1 Pre-Shipment Cancellations
Orders can be canceled before they are shipped by contacting us at [email protected]. A full refund will be issued for pre-shipment cancellations.
4.2 Post-Shipment Cancellations
If the order has already been shipped, it cannot be canceled. However, you may initiate a return once the product has been delivered.
5. Damaged or Defective Products
5.1 Reporting Damaged or Defective Products
If your product arrives damaged or defective, please contact us at [email protected] within 7 days of delivery with the following information:
- Order number
- Description of the issue
- Photo evidence of the damage or defect
5.2 Resolution Options
- Replacement: We will ship a new product at no additional cost.
- Refund: A full refund will be issued if a replacement is not desired.
6. Contact Information
If you have any questions or need assistance with a return, refund, or exchange, please contact us:
Bright Vision Blocker
40 E 7th St, New York, NY 10003, USA
Email: [email protected]
We value your satisfaction and are committed to making the return and refund process as straightforward as possible. Thank you for choosing Bright Vision Blocker!